We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@footykitsuk.com. Please note that returns will need to be sent to the following address:
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@footykitsuk.com.
Return and Refund Authorization:
Items may be returned for a refund within 14 days of the date of purchase.
Products must be in original condition with all labels and packaging intact.
You cannot return anything that has been worn, cleaned, used, or altered.
Customized or personalized products, pre-ordered products, special offers, or gift cards cannot be returned or refunded.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Cancellation After Order
You have the right to cancel your order within 24 hours without any reason. To cancel your order, please contact our customer success team by emailing us at service@footykitsuk.com with your name and order number. We will refund the purchase amount to the original payment method within 5 business days.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Restocking Fee
No restocking fee.
Return Shipping Fee
If the product is defective or if the return is voluntary, the customer will not be charged for return shipping.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@footykitsuk.com.
For any further questions or concerns regarding our return and refund policy, please don’t hesitate to contact us.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@footykitsuk.com. Please note that returns will need to be sent to the following address:
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@footykitsuk.com.
Return and Refund Authorization:
Items may be returned for a refund within 14 days of the date of purchase.
Products must be in original condition with all labels and packaging intact.
You cannot return anything that has been worn, cleaned, used, or altered.
Customized or personalized products, pre-ordered products, special offers, or gift cards cannot be returned or refunded.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Cancellation After Order
You have the right to cancel your order within 24 hours without any reason. To cancel your order, please contact our customer success team by emailing us at service@footykitsuk.com with your name and order number. We will refund the purchase amount to the original payment method within 5 business days.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Restocking Fee
No restocking fee.
Return Shipping Fee
If the product is defective or if the return is voluntary, the customer will not be charged for return shipping.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@footykitsuk.com.
For any further questions or concerns regarding our return and refund policy, please don’t hesitate to contact us.